Senza Grand Santana Hotel

The hotel is on a busy highway with constant traffic noise, and the rooms are dated and desperately need a refurb. On arrival, we had only one thin pillow each and a single towel (as a blanket!) too small for one person, let alone two. The service was terrible: our minibar was never restocked, room was not serviced - dirty glasses left for 3 days. Worse, my husband got food poisoning on day two from the buffet (we only ate here so could not have been from anywhere else) ruining our stay. Rooms, corridors and lifts in dire need of a deep clean and a refurb. Pool is nice. The manager and reception staff are very rude. We were locked out of our room an hour before checkout. They need to downgrade their star rating to manage guest expectations. Do not recommend.

I was thinking of booking this holiday for my family. The all the web pages say that the Wi-Fi in the room is chargeable, but for in public areas. I sent an email to the hotel 24 hours ago. No response but not the end of the world. So I used the web chat. Guess what they don’t know. The response ranged from you need to contact reception to we don’t have that information to I don’t know the password‼️ It’s ridiculous they can’t answer basic question from their on webpage.

Good location next to sea, helpful personal, clean rooms, good food, private beach, relaxed guests from different countries, spa zone. But to drive to airport Antalia it takes about 2 hours.

it was okey, we was glad about the food and staff but enterteament was so bored it was just russian people, all days just russian songs we didint think senza is just for russian people before the come. others was okey, Thank u for everyting but never again russian hotel!!!!!!!!!

Lovely hotel staff are amazing and very friendly food was lovely and hotel very clean very high standards