Ocean Coral Spring

I love there the food was so good the view beautiful room clean and nice front desk workers 100% especially Mekhala big up to her am going back soon location Trelawny room 100% noise level wow peace full

Excellent big up front desk, lovely time

Excellent service from the front desk team Dontay Angie Keene. Love the service

Great relaxing location. The atmosphere was surreal can't ask for anything better. Room was clean and update, likewise the entire property was very clean. I had the privilege to meet chef Nichole Fletcher, this young lady have an exceptional personality. Nicole, is always on the look out to provided the best service and to look out for the best interest of the hotel guest. I can't elaborate enough how she went above and beyond to make our stay very memorable. We'll not hesitate to visit again. I take my hat 🤠 off to salute all of the hardworking employees of this resort. It's not an easy task to make customers/guest happy on any given day when everyone expectations level is very high. You folks, nail it each and every day. One love always Kelvin

Overall Rating: 2/5 We stayed at Coral Ocean Springs Resort on our first trip to Jamaica as Canadians. While Jamaica itself is beautiful, and we met genuinely kind locals outside and in the resort, the resort experience was extremely disappointing and does not reflect a 4.5-star standard. I am writing this review as a clear warning to other travellers, especially families. I will also be posting separate detailed reviews for the excursions on Yaaman and Blue Luminous Lagoon tour, and they're worth the read if you're considering them. Major Concerns Excursion Scams & Severe Price Inflation (Air Transat Representative – “Verone”) One of the most serious issues was the excursion booking process through the Air Transat representative at the resort (Verone). We were significantly overcharged compared to what the same or similar experiences cost locally: Yaaman Adventure Park (ATV, zipline, Blue Hole): $308 USD Blue Illuminescence catamaran dinner/show: over $200+ USD We later discovered: These same experiences were being sold locally or through the resort at a fraction of the cost. Why rip off tourists??? Guests were paying wildly different prices for the same excursions. Everyone on our bus paid different costs. Transportation and entry could be arranged independently for significantly less. Options for food as told my Verone, were dishonest as the people fed were given a small paper box of the same food. 15+ people weren't fed as well as us. Most concerning, for the Yaaman excursion: We were gone all day. My child and I were not provided food despite the cost, as well as more than 1/2 our bus. They cater in boxes of food, and this could've been avoided. We stayed 1.5 hours after the excursion ended as tourists were arguing with management, who took no responsibility and told us all the issues were with the airline reps we booked with at our hotels. They weren't wrong. ** There was no proper communication of dietary requirements from the Air Transat hotel rep. We were offered a pop to leave the excursion at 6 pm after leaving the hotel early in the morning. This felt like a system where tourists are routinely overcharged with no transparency, and it is something travellers should be very cautious of. This was a constant with everything if you chose to leave the resort to do anything. ** Food Safety for Allergies Was Not Properly Managed ** We are a celiac family and clearly communicated this in advance. On arrival, we were given an allergy card, in practice: Staff outside Martha Markets chefs had little understanding of gluten-free needs. We were unable to safely eat at most restaurants as they didn't know what to do. We went 2 days without eating proper food, living off of fruit. There was no proactive support or coordination when addressing this with the front desk, and I was referred to make complaints to management, even after talking to them. It was always a case of 'chasing or locating' the right person to talk to. No real efforts were made to create change. The only consistent positive was Chef Tamara at Martha’s Market and her team of exceptional chefs, and the only reason we were able to eat safely during our stay! She made us safe food, and we loved it! She also made us meals for the next day, so we weren't just waiting to eat dinner every day. I can't thank you enough for making our stay what it was as we weren't starving the 2/3's of our trip. The buffet had themes, and the food options (non-allergy) they had was phenomenal every night. You will not starve here if you can eat everything. Without her, this would have been a very unsafe and extremely difficult experience. The smoothie bar only had half the fruit they advertised and blamed the hurricane. When travelling off the resort, I saw the same missing fruit everywhere. Safety Concerns – Pools & Resort Oversight I need to be very clear: I do not believe this is a safe resort for children to navigate independently. No clear presence of security or oversight of minors that other hotels have. The hotel wasn't large enough for the security to not know whose child was whose parent, but I never saw any security walking the grounds. Concerns included: Both Pools consistently showing visible debris (clumps of hair, food, unclean conditions). If you want to hear the music of Jamaica, you might be sadly disappointed. We had to beg to hear reggae at the soap party which they played for 30 minutes. No reggae music, but Disney music all morning and day. No visible security presence around water areas (beach and pools), especially in the evening. Lack of clear safety enforcement in high-risk areas. They never maintained the pool's cleanliness in the evening, and people swam at all hours. Kids pool opened after 9:30am with lifeguards who were great! During our stay, a guest tragically died in the main pool area. The response and aftermath were deeply distressing and raised serious concerns about whether adequate safety measures are in place. The following day was the only time I seen them vacuuming the main pool sadly. The kids pool was full of food and other items that were never vacuumed. I'm not even sure if there was a filtration system in the kids pool as they siphoned water out with buckets when it rained For a family-oriented resort, this level of oversight is unacceptable. Staff Attitude & Lack of Accountability While a few staff members were excellent (again, especially the chefs at Martha’s Market), the overall service experience was poor. Common issues: Guests frequently treated as an inconvenience. I truly missed the feeling of Cuba, as I didn't feel like they were happy you were there. Requests are often met with frustration or dismissal Concerns were redirected instead of resolved by concierges of the hotel. Front desk interactions focused on process and deflection rather than solutions There was a consistent pattern of blaming or passing issues along rather than fixing them. We're there on vacation and asking for help, and it was, for the most part, always negative or 'passing the buck'. Really disliked the constant negative experiences, especially when on vacation and you're supposed to be relaxing, not being sent all over to speak with a person just so you can eat. Resort Experience & Cleanliness Room cleanliness was below expectations on arrival (pubic hair all over the washrooms, linen missing daily, late cleaning etc) Housekeeping was inconsistent throughout our stay Towels/hand towels/shower mat were rarely replaced regularly Basic maintenance and attention to detail felt lacking. My door handle was replaced by security only to replaced 2 times after because they didn't have proper equipment and didn't know how to fix it. The resort itself is large and visually appealing, but maintenance and cleanliness standards do not match its advertised rating. Important Advice for Future Travellers Do NOT rely on resort or airline representatives for excursions Do your own research before booking anything. Prices vary drastically, and you can easily be overcharged. I strongly recommend: Checking Facebook travel groups for current pricing Buy from the market to the left of the beach area on the resort, their stuff was cleaner and nicer than Ocho Rios market (you can also horse back ride 15$ per person) Reading independent reviews before booking anything Comparing local vendors outside the resort Note the beach is super small! Not much room for a lot of people. Not assuming resort pricing is fair or standard, we trusted them because they have Air Transat uniforms, but we were ripped off like others. Expect Price Variability Across Jamaica, especially as a Canadian, as the exchange rates were greatly inflated. I had to pay off my card to shop more while on vacation. It's almost impossible to negotiate with vendors at markets, and all prices are USD. This is a resort you will need to tip for everything and need cash. We found that: Prices are not standardized Tourists are often charged differently for the same service Negotiation and research are essential to avoid being overcharged Final Thoughts Jamaica is a beautiful destination and we had meaningful experiences outside the resort. However, Coral Ocean Springs itself was extremely disappointing in terms of service, transparency, safety oversight, and excursion practices. We left feeling relieved to go home rather than refreshed from a vacation. I would not recommend this resort to families, and I would strongly advise Canadian travellers to do extensive independent research before booking excursions or relying on in-resort representatives. For the cost to travel to Jamaica from Canada, we could have went to the DR twice and Cuba 3 times. I truly missed Cuba after being here but was glad we got to see Jamaica and meet many lovely people. This experience made it clear that without prior research, it is very easy to be overcharged and under-supported throughout the entire stay.